Effective Date: 30th December 2024

At Magsons Adventure Safaris (“we,” “our,” or “us”), we are deeply committed to safeguarding your privacy. This Privacy Policy is designed to give you a clear understanding of the personal information we collect, how we use it, and the steps we take to protect it. By using our website (“Website”) or services, you consent to the practices outlined in this policy. We encourage you to read this document carefully to understand your rights and our responsibilities in detail.

1. Information We Collect

We collect two primary types of information to serve you better and improve our services:

a. Information You Provide: When you interact with us, we may request details such as:

• Your full name
• Email address
• Phone number
• Payment and billing information
• Passport details (required for specific bookings)
• Any additional information shared through inquiries, feedback forms, or booking requests.

b. Information We Collect Automatically: When you visit our Website, we may automatically collect data such as:

• Your IP address and general location
• The type of device and browser you use
• Pages you visit and the time spent on them
• Date and time of your visits
• Website interaction patterns

c. Cookies: Cookies are small data files stored on your device that enhance your browsing experience. These files help us remember your preferences, improve our Website’s functionality, and analyze user behavior. You can manage or disable cookies through your browser settings, but doing so may affect your user experience. Additionally, we may use tracking technologies similar to cookies to gather more insights into user preferences and behavior.

2. How We Use Your Information

The information we collect is used to enhance your experience and deliver our services effectively. Specifically, we use your data to:

• Provide Services: Facilitate bookings, address inquiries, and deliver personalized safari experiences tailored to your preferences.
• Communicate: Share updates, booking confirmations, promotional offers, and respond to your questions promptly.
• Personalize Your Experience: Ensure our Website and services align with your interests and preferences.
• Improve Our Services: Use feedback and analytics to enhance our offerings, refine user experiences, and streamline operations.
• Legal Compliance: Meet legal obligations, resolve disputes, and protect our business and customers from potential risks.
• Marketing and Promotions: Occasionally send tailored marketing communications to keep you informed about upcoming tours, special deals, and unique experiences we offer.

3. Sharing Your Information

Your privacy is important to us, and we do not sell your personal information. We only share your data under specific circumstances, such as:

• With Service Providers: To ensure a seamless safari experience, we may share necessary information with trusted partners like hotels, transport providers, or tour guides.
• Legal Obligations: When required by law, or to safeguard our rights, property, or safety, we may disclose your data to regulatory authorities.
• Business Transitions: In the event of a merger, acquisition, or sale, your information may be transferred to the new business entity.
• Consent-Based Sharing: We may share your information with third parties if you explicitly grant permission for a specific purpose.

4. How We Protect Your Information

We employ advanced security measures to keep your personal information safe from unauthorized access, alteration, or disclosure. These measures include encryption technologies, secure servers, and regular monitoring of our systems. While we strive to protect your data, no online platform is entirely foolproof. We recommend that you also take precautions, such as using strong passwords and being cautious when sharing personal information online.

5. Your Rights

You have several rights regarding your personal information, including:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correct Inaccuracies: Ask us to update or correct any incorrect or incomplete data.
• Delete Your Data: Request the deletion of your personal information, except when retention is required by law.
• Manage Communication Preferences: Opt out of receiving promotional messages while still receiving essential updates.
• Withdraw Consent: Change your mind about how we use your information and update your preferences.
• Data Portability: Request that your data be transferred to another service provider, where applicable.

To exercise these rights, please contact us at info@magsonsadventures.com. We will respond promptly to your request and ensure your concerns are addressed efficiently.

6. How Long We Keep Your Information

We retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy. This period may vary depending on legal, operational, and business needs. Once this period ends, we securely delete or anonymize your data. Regular audits ensure that any outdated information is promptly removed from our systems.

7. Links to Other Websites

Our Website may include links to third-party websites for your convenience. These external sites operate independently and are governed by their privacy policies. We encourage you to review these policies, as we are not responsible for the content or practices of other websites. Use caution when navigating to external links, as their standards may differ from ours.

8. Privacy for Children

Our services and Website are not designed for children under the age of 18. We do not knowingly collect personal information from individuals under 18. If we discover that we have unintentionally gathered data from a minor, we will take immediate steps to delete it. Parents and guardians are encouraged to supervise their children’s online activities to prevent unauthorized information sharing.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page, along with the revised effective date. Significant changes will be communicated through additional channels, such as email notifications. We encourage you to review this policy regularly to stay informed about how we protect your information and handle updates transparently.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the following channels:

• Email: info@magsonsadventures.com
• Phone: +254 790 346198

Thank you for trusting Magsons Adventure Safaris. Your privacy matters to us, and we are committed to ensuring your data is handled with care, respect, and the highest standards of security.